Privacy Policy

This Privacy Policy explains how SIA PARTOVEX (“we”, “us”, “our”) collects, uses, stores and protects personal data when you visit our website, submit an enquiry, or otherwise contact us. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Latvian data-protection law. We are committed to handling your data lawfully, fairly and transparently.

Please read this policy carefully. If you do not agree with how we process personal data, please do not use this website or send us personal information through the contact form.

01 Who we are

The data controller is SIA PARTOVEX, a limited liability company registered in the Republic of Latvia.

Registered address: Ikšķiles iela 11 - 12, Rīga, LV-1057, Latvia
Registration No.: 40203779120
Email: business@partovex.com
Phone: +371 25928504

If you have questions about this Privacy Policy or about how we handle personal data, please contact us using the details above.

02 Scope of this policy

This policy applies to personal data processed in connection with:

visits to our website and use of publicly available pages;
enquiries submitted through the contact form;
email, phone or other business communication with us;
preparation of quotes, supply discussions and B2B cooperation.

This website is intended for business contacts. We do not knowingly collect personal data from children. If you believe we have received such data, please contact us so we can delete it.

03 What data we collect

Depending on how you interact with us, we may process the following categories of data:

Identity and contact data — name, company name, job title (if provided), email address, phone number and postal or delivery address.
Enquiry and communication data — the content of your message, product interests, volumes, destinations, and any follow-up correspondence by email or phone.
Business relationship data — notes from discussions, quote requests, order-related information and records needed to manage cooperation with partners.
Technical data — IP address, browser type, device information, pages visited, referring URL and date/time of access, to the extent automatically provided by your browser or hosting environment.

We do not ask for special categories of personal data (such as health or biometric data) through this website. Please do not include such information in your messages.

04 How we collect data

We collect personal data in the following ways:

directly from you when you fill in the contact form or write to us;
when you call us or continue a business conversation after an enquiry;
automatically, through standard server logs and similar technical records when you visit the site;
from publicly available business sources, where relevant to verifying a company enquiry.

05 How we use your data

We use personal data for the following purposes:

to respond to enquiries and provide information about parts, equipment and supply options;
to prepare quotations, clarify volumes, destinations and commercial terms;
to communicate about a potential or ongoing B2B relationship;
to administer correspondence and keep records of business discussions;
to operate, secure, maintain and improve our website;
to comply with legal, accounting and regulatory obligations;
to establish, exercise or defend legal claims where necessary.

We do not sell personal data. We do not use your contact details for unrelated mass marketing without a lawful basis and, where required, your consent.

06 Legal bases for processing

Depending on the situation, we rely on one or more of the following GDPR bases:

Consent — where you voluntarily submit an enquiry or ask us to contact you.
Steps prior to a contract / performance of a contract — where processing is needed to discuss or carry out a supply arrangement with your business.
Legitimate interests — for example, responding to business enquiries, securing the website, keeping basic communication records and improving our services, provided these interests are not overridden by your rights.
Legal obligation — where we must retain or disclose information to comply with applicable law.

07 Cookies and similar technologies

Our website is primarily informational. We may use strictly necessary technical storage required for the site to function securely. If we introduce analytics or non-essential cookies in the future, we will update this policy and, where required, request consent before use.

You can control cookies through your browser settings. Blocking some cookies may affect certain site features.

08 Sharing of data

We may share personal data only where necessary for the purposes described in this policy, including with:

IT, hosting and email service providers who support our website and communications;
professional advisers (such as legal or accounting support), where required;
logistics or supply partners, only where needed to handle a specific business request;
public authorities, where we are legally obliged to disclose information.

Where we use service providers, we require them to process personal data only on our instructions and to apply appropriate security measures.

09 International transfers

We are based in Latvia (EU). If personal data is transferred outside the European Economic Area, we will ensure that an appropriate safeguard is in place — for example, an adequacy decision or standard contractual clauses — unless a specific GDPR exemption applies.

10 Data retention

We keep personal data only for as long as needed for the purposes described above, or for longer where required by law. Typical retention periods include:

website enquiries and related correspondence — generally up to 24 months after the last meaningful contact, unless a business relationship continues;
contract, invoice and accounting records — for the periods required under Latvian law;
technical logs — for a short period needed for security and troubleshooting.

When data is no longer needed, we delete it or anonymise it so it can no longer identify you.

11 Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These measures include controlled access to business systems, secure communication channels where appropriate, and careful handling of enquiry records.

No method of transmission over the internet is completely secure. If you become aware of a suspected security issue involving your data, please contact us promptly.

12 Your rights

Under the GDPR, you may have the right to:

access the personal data we hold about you;
request correction of inaccurate or incomplete data;
request erasure of your data in certain circumstances;
request restriction of processing;
object to processing based on legitimate interests;
receive your data in a portable format where applicable;
withdraw consent where processing is based on consent;
lodge a complaint with a supervisory authority.

In Latvia, the supervisory authority is the Data State Inspectorate (Datu valsts inspekcija). You may also contact the authority in your country of residence if you are located elsewhere in the EU/EEA.

To exercise your rights, email business@partovex.com. We may need to verify your identity before responding.

13 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The “Last updated” date at the top of this page shows when the latest version took effect. Please review this page periodically.